Here’s a step-by-step guide on placing your order online with Hillside Pharms
We are passionate about producing only the highest quality cannabis.
1. Register an account with us by providing your ID and shipping details.
2. Locate the products you are interested in ordering by going to https://thenewhsp.com/shop
3. Click on the desired product(s), choose your quantity then click “Add to Cart”
4. When you have all your products in your shopping cart, and are ready to checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the checkout page.
*Please note all prices are inclusive of taxes.
5. Confirm your order is correct and mailing details are accurate. We are not responsible for lost packages due to incorrect addresses, there will be no replacements in this case so please double check your details.
6.Select a signature option if required
7. Then click “Place Order”.
8. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
*Orders will be held for one business day before being canceled and ordered items returned to inventory. Please get in touch if you wish to have the order held longer, we are happy to accommodate where possible.
9. Once your E-Transfer is cleared, your order will be processed and will ship same day Monday to Friday of received(and processed) before 11 am PST or the following business day if the payment is processed after 11 am.
10.Tracking information will be e-mailed around 6 pm PST the day of shipping. Please be patient on sale days we maybe slightly delayed in getting everyone’s detail out by that time.
We always ship within 24 hours of your e-transfer clearing. Monday to Friday. Orders do not ship on the weekend.
Please contact us if you do not receive your tracking within that time frame.
***Please note that any sale or limited quantity items not paid for within 24 hours from the order being placed will be relisted.
Methods of Payment
We are accepting Interac e-transfers only at this time.
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
If you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Canada Shipping Only
We only ship to addresses in Canada
Shipping is free over $200
We keep all your info private and encrypted.
Freshness & Odorless to Your Door
We make sure to package all of our products in a way that contains smell and freshness all at once.
Safe and Sound Shipping
Our shipping boxes are unmarked and discreet.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
We will not resend a package if it is your error. (Example you give us the wrong address.)
We do not offer postage refunds if your order arrives late due to any postal issues.
Here are 2 likely scenarios:
The postal worker put it in the wrong mailbox, or what most often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later.
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
We are happy to answer your questions. Fill out the contact form and we will return your message as quickly as possible.
PLEASE NOTE: ORDER REPLACEMENTS DO NOT APPLY TO:
ORDERS SHIPPED TO YT, NWT, NUNAVUT OR NORTHERN QUEBEC.
ORDERS SHIPPED WITHOUT A SIGNATURE OPTION AND WORKING PHONE NUMBER.
ADDRESS MISTAKES MADE BY THE CLIENT.